FAQ
Unsure about something? Here are our frequently asked questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
For in-stock items, your order will be dispatched from our UK workshop within 1-3 business days, delivery time is dependent on your location.
For custom orders, our current processing time is 1-4 weeks, you will be notified once we ship your order out, and delivery times are dependent on your selection at checkout.
Products marked as Preorder will take longer to arrive.
Are your keycaps compatible with my keyboard?
Our keycaps are compatible with an MX switch type! In terms of the layout of your keyboard, you will need to check this against the information provided for each of our products. If you're unsure, please get in touch and we'd be happy to help ensure your keycaps fit perfectly!
Send a message
Get in touch
Feel free to reach out by filling out the form provided. We are here to assist you with any questions about your order or our products.
We will respond to your request via email so be sure to check your junk mail and ensure your mailbox isn't full!
You can also email us directly at support@shopgalactica.com