Terms of service
Last Updated: 10 June 2026
This website is operated by THE KELLECTIVE LTD, trading as shopgalactica. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service.
Company Information
THE KELLECTIVE LTD
Trading as: shopgalactica
Company Number: [INSERT COMPANY NUMBER]
Registered Office: [INSERT REGISTERED OFFICE ADDRESS]
Email: support@shopgalactica.com
Website: shopgalactica.com
Online Store
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our services.
You agree not to use our products, website, or services for any unlawful purpose or in violation of any applicable laws.
Products & Availability
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.
However, we reserve the right to correct errors, update information, modify product specifications, or discontinue products without prior notice.
Product colours and appearance may vary slightly depending on screen settings, lighting conditions, and manufacturing processes.
Custom & Personalised Products
Many shopgalactica products are custom-made, personalised, or manufactured to order.
Customers are responsible for ensuring that any customisation details submitted during the ordering process are accurate.
Custom-made and personalised products are non-returnable except where they arrive damaged, defective, or incorrect.
Orders
We reserve the right to refuse, cancel, or limit any order at our discretion.
If an order is cancelled after payment has been taken, any applicable refund will be issued to the original payment method.
Orders may be cancelled where we reasonably suspect fraud, unauthorised activity, pricing errors, stock discrepancies, or breaches of these Terms.
Pricing & Payments
All prices are displayed in GBP (£) unless otherwise stated.
Prices may be updated at any time without notice.
Payment must be received before an order is processed unless an alternative payment arrangement has been agreed.
Shipping
Shipping times are estimates only and are not guaranteed.
Delays caused by couriers, customs authorities, weather conditions, public holidays, or circumstances beyond our control do not constitute a breach of these Terms.
Further information can be found in our Shipping Policy.
Returns & Refunds
Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.
Nothing in these Terms affects your statutory rights under UK consumer protection legislation.
Warranty
Eligible products may be covered by a separate Warranty Policy.
Warranty claims may require proof of purchase and the product serial number where applicable.
BUILD-A-BOARD WORKSHOP
Workshop bookings may be subject to additional terms and conditions.
Participants are responsible for following any safety instructions provided during workshops.
We reserve the right to refuse participation or remove participants whose behaviour is disruptive, unsafe, or inappropriate.
Intellectual Property
All content on this website, including logos, branding, product photography, graphics, text, designs, and website content, is owned by or licensed to THE KELLECTIVE LTD.
No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, THE KELLECTIVE LTD and shopgalactica shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this website or the purchase of products through it.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under the laws of England and Wales.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of third-party websites.
Changes to These Terms
We reserve the right to update these Terms at any time. Changes will take effect immediately upon publication on this website.
Continued use of the website after any updates constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Contact
If you have any questions regarding these Terms of Service, please contact: