Privacy policy
Last updated: 10 June 2026
This Privacy Policy describes how shopgalactica ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, join a waitlist, sign up for marketing communications, or otherwise interact with us.
Information We Collect
Information You Provide
When you place an order, contact us, join a waitlist, register for a workshop, or subscribe to our emails, we may collect:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Payment information
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Order details
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Any information you provide when contacting us
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Time zone
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Pages viewed
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Products viewed
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Referring websites
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Website activity and interactions
This information helps us improve our website, understand customer behaviour, and provide a better shopping experience.
How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Process payments
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Arrange shipping and delivery
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Communicate with you about your orders
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Provide customer support
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Send marketing emails (where consent has been provided)
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Manage workshop registrations and waitlists
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Improve our products, services, and website
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Detect and prevent fraud
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Comply with legal obligations
Marketing Communications
If you subscribe to our newsletter, join a waitlist, or opt in to marketing communications, we may send you updates about:
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New products
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Promotions and offers
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Product launches
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BUILD-A-BOARD WORKSHOP updates
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Company news and announcements
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sharing Your Information
We only share your personal information with trusted service providers where necessary to operate our business.
These may include:
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Shopify (online store platform)
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Payment processors
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Shipping and fulfilment providers
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Klaviyo (email marketing and waitlist management)
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Google Analytics (website analytics)
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Advertising and marketing platforms where applicable
We may also disclose information where required by law or to protect our legal rights.
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to:
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Keep the website functioning properly
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Remember your preferences
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Analyse website performance
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Improve user experience
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Measure marketing effectiveness
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Data Retention
We retain personal information for as long as necessary to:
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Fulfil orders
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Provide customer support
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Maintain business records
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Comply with legal and tax obligations
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Resolve disputes and enforce agreements
Your Rights
If you are located in the United Kingdom, European Economic Area (EEA), or another jurisdiction that grants privacy rights, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict certain processing activities
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Object to marketing communications
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Request a copy of your data
To exercise any of these rights, please contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@shopgalactica.com
If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner's Office (ICO):