Shipping policy
Last Updated: 10 June 2026
Order Processing
Many of our products are made to order and produced in-house. Processing times vary depending on the product ordered, current demand, and stock availability.
Most orders are processed and dispatched within 3–15 business days. During busy periods, product launches, conventions, or pre-order campaigns, processing times may be longer.
If your order contains a pre-order item, your order may be held until all items are ready for dispatch unless otherwise stated.
We will keep you updated throughout the process. If you have any questions regarding your order, please contact us at support@shopgalactica.com.
Shipping
We ship throughout the United Kingdom and to selected international destinations.
Shipping costs are calculated automatically at checkout based on your location and the products ordered.
Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| UK Standard Shipping | 2–5 Business Days |
| International Shipping | 5–20 Business Days |
Please note that delivery times are estimates and are not guaranteed.
Items purchased together may occasionally be shipped separately and arrive at different times.
Delivery Delays
While we aim to dispatch and deliver orders within the estimated timeframes, delays may occur due to courier issues, customs processing, severe weather, public holidays, or circumstances beyond our control.
Delivery Address
Please ensure your shipping address is correct before completing your order.
We are unable to guarantee address changes once an order has entered production or been dispatched.
International Orders
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
We recommend checking with your local customs office before placing an order.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
You can also track your order through the tracking page on our website.
Returns, Refunds & Exchanges
For information regarding returns, refunds, exchanges, and cancellations, please refer to our Returns & Refunds Policy.